Shipping Policy

Effective Date: 10-04-2025

At BrassBlizz, we’re committed to providing reliable, secure, and timely delivery across India and selected international destinations. This Shipping Policy outlines how your orders are processed, packed, and delivered.

By placing an order through our platform, you agree to the terms mentioned below.

1. Shipping Within India

1.1 Free Shipping (Prepaid Orders Only)

We offer free shipping across India on all prepaid orders placed through our platform.

1.2 COD Shipping Charges

For Cash on Delivery (COD) orders, a minimum COD charge is applied. This charge will be clearly visible at the time of checkout and is added separately to the total order value.

1.3 Estimated Delivery Time

Most prepaid and COD orders are delivered within 3–7 business days from the date of dispatch. Timelines may vary based on product availability, your location, courier network, or other external factors.

1.4 Packaging & Dispatch

We use secure packaging methods to prevent damage during transit. Orders are usually processed and dispatched within 1–2 business days, excluding Sundays and public holidays.

2. International Shipping

2.1 Shipping Charges

International orders incur a shipping charge, which is calculated at checkout based on your delivery destination and total package weight.

2.2 Delivery Timelines

International delivery may take 7–21 business days, depending on the country, courier network, customs clearance, and local logistics.

2.3 Import Duties & Taxes

Customs duties, VAT, or other applicable import taxes are not included in the order total. These charges are determined by your country’s regulations and must be paid by you upon delivery.

3. Order Tracking

Once your order is shipped, tracking information is:

• Sent to your registered email address, and

• Made available in the “My Orders” section of both our website and mobile application

You can monitor your shipment status and delivery progress in real-time.

Note: In the future, we may also provide tracking updates via WhatsApp.

4. Failed Delivery Attempts

Please ensure someone is available at your delivery address to receive the package. If multiple delivery attempts fail and the order is returned:

• Re-delivery charges may apply

• Refund (if applicable) will be issued to your BrassBlizz Wallet, excluding shipping and COD handling charges

5. Incorrect or Incomplete Address

It is the customer’s responsibility to enter a complete and accurate shipping address. We are not liable for delays or failed deliveries caused by:

• Missing or incorrect address details

• Unreachable recipient

No refund or replacement will be processed in such cases.

6. Delays Beyond Our Control

While we aim to deliver all orders on time, BrassBlizz is not liable for delays resulting from:

• Courier disruptions or service area restrictions

• Weather conditions, lockdowns, strikes, or natural disasters

• Customs clearance delays for international shipments

7. Contact for Shipping Support

If you experience any issues with your order's delivery or need support:
📧 Email: support@brassblizz.com
Our team is here to assist you within 1–2 business days.

Thank you for choosing BrassBlizz. We are dedicated to making your experience smooth — from placing an order to receiving it at your doorstep.